Case Study: Infinite IT has been a game-changer for Owen & Associates
Owen & Associates (O&A) is a leading consulting and brokerage firm that helps global companies establish and manage comprehensive employee benefit solutions for their Canadian businesses.
Before engaging with Infinite IT, O&A had some key challenges and pain points with their IT vendor. They had some problems with their machines, with removing and adding users, as well as all the underlying concerns that creates around compliance and security and control, all of which have become increasingly important in O&A's organization and in the marketplace as a whole.
O&A needed a solution quickly because they were struggling with their incumbent provider and needed to make a change quite quickly. This is where a referral from a trustworthy source was helpful.
As Steven Owens, President, shares, "What was highly engaging or attractive when we were first introduced to Infinite IT was the fact that it's owner operated, the fact that you have a direct line to the service team and the leadership and that they were similar in mindsets to our firm. They were very solution oriented. They were very flexible. And, they were always willing to partner with you if there was a unique need and to help you grow your organization and to grow with you in that."
Supporting Growth
O&A has grown a lot in the last few years from 10 to almost 50 employees. So, there's been a lot of change and in that they have had to move very quickly.
Owens shares that Infinite IT has completely supported their growth and scalability needs.
It's been smooth. It's been seamless. You know, it's one of those things that as a company grows, the IT infrastructure grows, the complexity grows.
We moved office spaces in 2021 as we navigated through the tail end of the pandemic. Before that, we had to actually move and sort of split our office between two places. And so there's been a lot that's happened in the last few years.
And anytime that we've had to call on Infinite IT, it's been all hands on deck to make it happen."
Peace of Mind
Our relationship and our IT support service not only provides the tools Owen & Associates needs for their business but also provides them peace of mind knowing they are covered 24/7.
You've got better things to do than trying to manage and figure out your IT. Whether you have an immediate need or are looking to better security for your future, our team of experts are here to help simplify, improve, and enhance your operations.
Get back to running your business and let us handle the rest.