Mattina Mechanical Limited’s (MML) experience in mechanical projects includes Education, Healthcare, Food & Beverage, Manufacturing, Water & Wastewater ranging from service & maintenance, retrofits, as well as various services to the completed projects.
Prior to working with Infinite IT, MML was having struggles with their IT Support partner, just in terms of communication and on-site responsibility. Since onboarding with Infinite IT, MML has noticed from the top down to the techs that the communication flows so well between MML & Infinite IT.
As Sabrina Golini, Senior Human Resources Generalist at MML, mentions, "I get my hands into very little because they're heavily involved in our operations and they are like a department within the company. Although they are in a different building, in different city, it runs very smoothly with them on board."
Looking for Experts
Golini shares that MML was looking for an IT company that was going to take on more, that was going to take off some of the responsibilities from what they were doing internally.
"We wanted people that knew what they were doing because internally we didn't have IT experts and that's what we were looking for. We were looking for experts. And so, when we onboarded Infinite, it was wonderful because their team was just that – experts."
The major things that MML were looking for in a IT Support Partner were offloading some of the responsibility of caring for their equipment. Specifically, taking care of the software, maintenance, as well as the renewals and more.
Next was the communication flow between the MML office staff and the technicians. Golini shares that Infinite IT were able to provide that service as well as additional items that come as part of Infinite IT's iCare package.
Helping MML Grow
Infinite IT onboarded with MML through COVID at a time where everyone was working remotely. "They have helped us with a smooth transition of remote working. And not even just at, you know, over a few years, but at the drop of a dime," says Golini.
Golini shares, "They are literally like an internal department at Mattina that just works seamlessly with the rest of the company."
Peace of Mind
Our relationship and our IT support service not only provides the tools Mattina Mechanical Limited needs for their business but also provides them peace of mind knowing they are covered 24/7.
You've got better things to do than trying to manage and figure out your IT. Whether you have an immediate need or are looking to better security for your future, our team of experts are here to help simplify, improve, and enhance your operations.
Get back to running your business and let us handle the rest.